Customer Success Story: Visionworks

The Challenge

Visionworks is a leading provider of eye care services in the United States. The company is passionate about providing flawless vision and wants every person who visits their stores to have an incredible and simple experience. To achieve this, they are constantly on the lookout for innovative technology solutions that will help streamline business operations, reduce costs, and enhance the customer experience.

As the company dealt with many of the hardships brought about by the COVID19 pandemic, the Visionworks IT team, led by Jason Wittmer, accelerated the implementation of technology solutions that kept the company moving forward with minimal disruption.

As retail and clinical locations began to reopen, and with a customer base who have grown more accustomed to Wi-Fi connectivity in retail spaces, the IT team of Visionworks needed to ensure that all of its locations were equipped with a secure, high-performance Wi-Fi networking solution.

The Solution

In early 2020, Visionworks began to deploy cloud-managed access points in all of it's retail outlets. The Cisco Meraki MR Access Point gives retail associates the flexibility to use their new tablet-based point-of-sale system to receive payment from customers wherever they are in the store. Customers were also pleased to find that each store is now equipped with guest Wi-Fi capabilities, so that customers and patients can connect securely with their mobile devices to the internet while they are in the store.

Visionworks is also deploying cloud-managed Meraki switches to its retail locations as part of its network infrastructure modernization initiative, and is installing Meraki smart cameras for improved physical security and theft prevention.

The Results

The deployment of these incredible Meraki products in retail locations has dramatically streamlined day-to-day maintenance and operations for Jason and his team. With the Meraki dashboard, the IT team now has 24/7 visibility into the status of switches, access points, and smart cameras across all of the company’s sites. This has proven to be an enormous advantage by substantially reducing costs and effort and freeing up the IT team to pursue other important initiatives.

Looking forward, Visionworks sees the Meraki solution as a perfect fit for its technology vision of quickly addressing new business requirements without the need to re-architect the network.

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